Product Information

REGISTER YOUR FIRSTMATE

 

USER GUIDES

 

PRO Remote with Sensor Technology

STANDARD Remote Control

MANUAL Control

 

GENERAL PRODUCT INFORMATION

 

 

Troubleshooting

My key FOB isn't working. What should I do?

Click here!

 

To thoroughly troubleshoot Cable, Key Fob, & Receiver:

Watch video here.


If Key fob / Receiver s/n: 4000 - Options are:
  1. Mail your receiver and key fob, along with your contact information, to our factory address below – we can test & determine if it is the receiver or key fob that is the problem (2-3 week turnaround).
  2. Purchase a new Receiver or New key fob individually from our store (50/50 chance of being correct)
  3. Set up a Lake Ozark service call – key fobs need to be left in top of box for Firstmate tech to check – see Service Call Booking Form on Home Page or Click here.

 

Firstmate does not work.

Turn the handle(s) inside the Firstmate® to UP (AT THE SAME TIME) – if the motor turns on, use the handles to raise & lower the lift.

Book Service Call here or Ask Support. 

 

Firstmate PRO does shut itself off or Bypassing board.

See instructions for clearing the sensor hose. Download here.

 

I'm still having an issue.

Complete our online support form and someone from our team will contact you to assist. Book a Service Call

Helpful Links

Instructions